Refund policy

At spensserdaise.com, we are committed to providing you with the best shopping experience. If you are not satisfied with your purchase, we provide a 14-day free return and exchange service.

Return and Exchange Policy:

1.14-day free return and exchange: You can return or exchange your product within 14 days from the date of receipt.

2.Product Condition: The returned product must be in its original condition, unused and fully packaged.

3.Return and Exchange Process: Please contact us through our customer service email or phone and provide the order number and reason for return or exchange.

4.Refund: We will process the refund within 7 working days after receiving the returned product and confirming that it is correct.

5.Shipping: If the return is due to the wrong product, we will bear the return shipping cost. For other reasons, the shipping cost is borne by the customer.